LifeWorkCalls made
easy.
Prime Reception answers every call with natural AI — so you never miss a patient, client, or customer again.
Questions? Call (888) 688-9220
Experience a better reception
Everything your front desk does — done better, faster, and around the clock.
24/7 call answering
Every call answered professionally, day or night, weekends and holidays included. No hold music, no voicemail.
Appointment capture
AI collects caller details, preferred times, and reason for visit — so your team can confirm and book.
Lead capture & routing
Qualifies leads, collects contact info, and sends your team everything they need to close.
How Prime Reception works
Learn More →You sign up
Tell us about your business, hours, services, and how you want calls handled. Takes about 15 minutes.
We build everything
Custom AI voice, call scripts, FAQ training, phone number setup, and end-to-end testing. You do zero technical work.
Go live in days
Your AI receptionist starts answering calls. You get detailed messages, leads, and appointment requests automatically.
Your existing phone number
AI that actually understands patients
A front desk your patients will love, at a fraction of the cost
Feels like your best employee answering every call
Not a generic chatbot. A custom AI receptionist trained on your business.
Trained on you
Your AI receptionist learns your services, hours, providers, insurance, and FAQs. It sounds like someone who's worked at your front desk for years.
Built with guardrails
Strict boundaries ensure your AI never guesses, never improvises medical advice, and always escalates when a real human is needed.
All-in-one front desk
Answers calls, books appointments, captures leads, handles FAQs, takes messages, and routes urgent calls — all from one number.
Simple, transparent pricing
No hidden fees. No per-minute charges. Cancel anytime.
Core
+ $750 one-time setup fee
Best for solo practitioners and small offices with moderate call volume.
- AI-powered call answering
- Up to 150 calls/month
- Business hours coverage (M–F 8am–6pm)
- Message taking & lead capture
- Basic FAQ handling
- Appointment capture
- 1 call forwarding number
- Custom greeting script
- 1 script revision included
- Email support
Setup includes: custom voice, greeting script, phone number configuration & testing
Pro
+ $1,500 one-time setup fee
Best for dental offices, med spas, and busy service businesses with steady call volume.
- Everything in Core, plus:
- Up to 500 calls/month
- 24/7 coverage incl. weekends & holidays
- Custom FAQ & script training
- Up to 3 call forwarding numbers
- Unlimited script revisions
- SMS call alerts (coming soon)
- Priority voice & script optimization
- 30-day optimization window post-launch
- Phone & email support
- Founder-led onboarding & optimization
Setup includes: everything in Core + custom FAQ training session, multi-number setup, script workshop with founder
The average practice recoups their investment within the first week — just 3–5 recovered missed calls pays for a full month.
*Need more than 500 calls/month? Contact us for a custom Enterprise plan.
The missed call problem is real
Industry research consistently shows the same pattern: when the phone rings and nobody picks up, the caller moves on.
62%
of calls to small businesses go unanswered
Forrester Research
85%
of callers who can’t reach you won’t call back
BrightLocal Consumer Survey
$1.6M
in revenue lost annually by the average SMB due to missed calls
Vonage / NewVoiceMedia
67%
of customers hang up when they can’t reach a real person
Zendesk CX Trends Report
Every missed call is a missed opportunity. Prime Reception ensures your phone is always answered — professionally, instantly, and on-brand.
We're building the future of how small businesses handle phone calls — and we're just getting started.
Prime Reception is a new company on a mission to make sure no small business ever loses a customer to a missed call again.
Still have questions?
Absolutely not. We handle 100% of the setup, configuration, and training. You tell us about your business, and we do the rest. No software to install, no settings to configure.
Most businesses are fully live within 5 business days. We handle voice setup, script writing, FAQ training, and testing before your first call.
Our AI uses natural, human-like voice technology. Most callers won't notice the difference. We always recommend transparency — you can choose to disclose it or not.
Your AI receptionist can transfer calls to you or your team based on rules you set. Urgent calls get forwarded immediately. Everything else is captured as a detailed message for your team to follow up on.
Prime Reception is designed to minimize sensitive information collection. If your workflow involves protected health information, we configure call handling to limit what's captured and route appropriately. You remain responsible for your compliance requirements, and we'll align configuration to your policies and vendor agreements.
Yes. During setup, we craft custom scripts, FAQs, and response patterns specific to your business. Script revisions are included with every plan, and Pro plan customers get ongoing refinements.
Month-to-month. Cancel anytime with 5 days' notice before your next billing date. No long-term contracts, no cancellation fees. The one-time implementation package fee is non-refundable as it covers the work already completed.
Everything: workflow review, call logic design, custom intake flow configuration, routing rules, AI voice tuning, call script writing, FAQ training, phone number setup, test scenario coverage, and go-live management.